At the end of last year the Office of the Traffic Commissioner advised operators that it was seeking to modernise by implementing a digital by default process for most services. 

From 31 January 2025, all changes to transport managers on an operator’s licence are through the digital process already available within the Vehicle Operator Licensing (VOL) system. After this time the TM1 form will be withdrawn and no longer accepted, and all changes must be made on the VOL system.

If you have made an application for a new operator’s licence which has not yet been granted and wish to change the nominated transport you will need to contact the Office of the Traffic Commissioner through the messaging facility available on VOL self-service to request that these details are updated.

From 31 January 2025, applications to change licence type or surrender a licence are made digitally through the VOL system. The Office of the Traffic Commissioner will still accept surrender requests from Insolvency Practitioners, a paper form will be sent to the notified practitioner address following a change in company status. In some cases, operators will not be able to apply to surrender their licence online and requests made in writing will be accepted.

It is important you understand and act upon this information if required. 

Helping those unable to use the digital service
It is important to OTC that the small number of licence holders who require assistance on using electronic services are helped. OTC will continue to provide a full assisted digital service for those operators. 
If you need help using the online processes, you should contact the Licensing Office:
•    02045518711
Notifications@vehicle-operator-licensing.service.gov.uk